Giffgaff is a Mobile Virtual Network Operator (MVNO) using the O2 network as its carrier. Giffgaff is owned by Telefónica the Spanish company who also owns O2, however running on the O2 network, and owned by O2, it is working as a detached business.

Giffgaff was launched on 25 November 2009. 

In June 2012, Giffgaff was best MVNO (mobile virtual network operator) in the Mobile Industry Awards.  This it achieved in its first year of operation in 2010. Until the end of time, we will always love the “underdog” so its ever so brilliant to see a little company such as Giffgaff, go into the market and shake things up among the massive companies (David and Goliath), and that’s just about what Giffgaff have  done and in style.

It doesn’t have any shops, it doesn’t even have a customer service phone line – and that will be a deal-breaker for some people. Instead, if you do have a question, comment or problem, you’ll need to email it in or look through the Giffgaff forum.

In order words the massive over heads, millions of pounds all the big networks spend on managing a huge customer service base, outsourcing customer services over seas activities are not only saved, but passed on to Giffgaff mobile phone users. And this is one of, if not the main reason why it has fantastic value for money above the rest. Products and services

In June 2012 it was announced that customers would be able to set goodybags to renew automatically once a debit or credit card was saved on the site.

At the start, the very first product released was a prepaid SIM card supplying all standard 3G and 2G mobile services, it wasn’t pay as you go, but users were charged on a pay as you use standard.


GiffGaff really took to SIM only, like a duck to water for the first time, suffice to say that GGaff introduced their goodybags that contained designated bundles of data, minutes and texts. This idea for bundles was a great idea, as it provided some freedom of choice, mobile users did not need to get tied into a two year contract thereby created more flexibility for customers


Giffgaff went on, and added data only goodybags as they noticed the trend of more Data needs of mobile phone (anyone noticed that it all seems to be about Data these days?) anyway, they called them GigaBags a data-only SIM package built specifically for mobile web users., this line of products was released On 17 October 2012 and it went down a treat.


And then Giffgaff made it known, that it would include and rollout a line of 4G LTE goodybags in March 2014 obtainable to buy from April 2014.

GiffGaff Unlocks Tethering Potential with GigaBags Mobile Data Plans Goodybags with unlimited internet access was introduced.


Became an official Apple carrier, in May 2014, Giffgaff followed this with an additional declaration that they would soon be providing Apple iPhones online from the 4th June. Work normally done by employees is less, as the mobile network rewards its community of mobile phone users for doing must of the work.

Giffgaff is like a Budget people-powered mobile network radically different to any other mobile network that has been. They have covered this niche really well, so far.

Giffgaff - Probably the best telecom services provider


In the beginning a pay-as-you-go provider, they have moved into contract deals as well.  A £20 GoodyBag gives you unlimited UK texts, unlimited UK minutes and, best of all, unlimited internet with the Always On Data and in addition also allows (share your data) tethering.  An absolute bargain, wouldn’t you say?

Being that the tariff is flexible, set up to repeat each month, just like regular pay monthly plans but without the commitment, it’s so easy going. So no long-term contract, you won't forget to renew.


It only run for 30 days from the point of each auto-renewal, its sort of like a Contract-Pay As You Go with mini 30 day contracts in-between where the flexibility and freedom lives.

The different way of getting in touch with Giffgaff takes some getting used to.  However problems are solved promptly and politely. This whole set up is the exact reason why GiffGaff is a complete bargain any day.

Enjoy this page? Please pay it forward. Here's how...

Would you prefer to share this page with others by linking to it?

  1. Click on the HTML link code below.
  2. Copy and paste it, adding a note of your own, into your blog, a Web page, forums, a blog comment, your Facebook account, or anywhere that someone would find this page valuable.